Shipping


After payment validation, orders are usually processed within 2 business days. In the event of a product stock break, an email will be sent stating the expected delivery date, or giving the option of replacing it with another product or returning the partial or total amount of the order.
All shipments are made via CTT - Registered Mail and the orders are possible to track at any moment. To track is order the client must require it’s tracking number from Quinta do Mel by email to quintadomel@quintadomel.com .

In case of return due to client responsability, the orders can only be sent again with new payment of the value of the shipping costs.


Shipping Cost

Postage and shipping costs depend on the weight of the order according to the following table:

 

Weight (Kg)

Value (€)

0 - 2

5,00

2 – 4

10,00

4 - 6

15,00

6 -8

20,00

8 – 10

25,00

10 - 12

30,00

 

The shipping costs are automatically calculated during the order process.

Note: In order to optimize shipping costs, the orders can be sent in more than one package.


Delivery times


Continental Portugal: 2 to 3 business days (after payment validation).
Insular Portugal: 5 to 15 working days (after validation of the payment).
Europe: 3 to 7 business days (after payment validation)

Payment methods


Payments can be made through the following methods:
- Paypal
- Credit card (Visa, Mastercard, American express)
- Bank Transfer (proof of transfer must be sent to quintadomel@quintadomel.com
In the case of payment by bank transfer, this must be made to the account Below:
Owner: Soc. Agrícola e Industrial do Algarve Lda.
Bank: Santander Totta
Location: Açoteias
IBAN: PT50 0018 000316156887020 77
BIC / SWIFT: TOTAPTPL

Returns


The Term for the return of articles is 14 days after the purchase.
If the reason for the return is the responsibility of the customer, the shipping costs must be paid by the customer. The return must be made in the original packaging and under the same conditions in which they were sold, that is, without any use.
The return is made by bank transfer and the bank details must be sent (beneficiary name and IBAN to the email quintadomel@quintadomel.com
If the return is due to causes of Quinta do Mel's responsibility, the costs related to returns will also be paid by Quinta do Mel.


Taxes


All prices mentioned in the Quinta do Mel online store include VAT at the legal rate provided.


Privacy and Usage


The service of the online store of Quinta do Mel is subject to certain conditions of use that are accepted by the user when making their purchases.
If you do not choose not to receive information, Quinta do Mel will inform you by email about news about our products and services.
Quinta do Mel undertakes to use the personal data of the customer only for expedient in the processing of orders, not giving them in any circumstance to any other entity.
It is up to the user to ensure the confidentiality of their account and password.